Distance Sales Agreement

Article 1 — Parties

• —Seller: The Ambience Bureau
• —Address: Merkez Mahallesi, 52.030 Sokak, No:21 A, C Blok, No:8, Mezitli/Mersin, Türkiye
• —Tax ID: 5440804782
• —Email: contact@ambiencebureau.com
• —Buyer: The individual or entity placing the order, who accepts this agreement electronically at the time of order confirmation (identified by the name, address, and contact information provided at checkout).

Article 2 — Subject of the Agreement

The subject of this agreement is to determine the rights and obligations of the parties, pursuant to Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, in connection with the sale and delivery of the product that the Buyer has ordered electronically through the Seller’s website, The Ambience Bureau, with the characteristics specified in the order.

Article 3 — Product and Payment Information

The type, quantity, brand/model, sale price (VAT included), payment method, and delivery information of the product are as shown to the Buyer on the website at the time of ordering and also sent to the Buyer by email as an order summary upon confirmation; this information forms an integral part of this agreement.

Payment is collected by credit/debit card through the Seller’s payment partner, PayTR. Product prices include VAT.

Article 4 — Delivery

The product is delivered by courier to the address specified by the Buyer at checkout within 1–5 business days of order confirmation. Delivery is free of charge. See the "Shipping & Returns" page for further detail.

Article 5 — Right of Withdrawal

The Buyer may exercise the right of withdrawal within 15 (fifteen) days from the date the product is delivered to the Buyer or to the person at the address specified by the Buyer, by rejecting the goods without any legal or financial liability and without giving any reason. Notice of withdrawal must be sent to contact@ambiencebureau.com within this period.

The Buyer is not liable for any change or deterioration arising from the use of the product in a manner consistent with its operation, technical specifications, and instructions for use during the withdrawal period.

Article 6 — Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to goods prepared according to the Buyer’s requests or personal needs. This exception covers products individually designed by the Buyer through the Seller’s "Custom Registry" service, where base, body, and head parts and materials are selected by the Buyer.

Article 7 — Default and Its Legal Consequences

If the Buyer defaults on a payment made by credit/debit card, the interest rate applicable between the cardholder and the issuing bank, as set out in the cardholder agreement, shall apply; the Buyer may not raise objections against the issuing bank’s accounts arising from any resulting legal disputes.

Article 8 — Competent Court

For disputes arising from the application of this agreement, Consumer Arbitration Committees at the Buyer’s or Seller’s place of residence have jurisdiction up to the value announced annually by the Ministry of Trade; for disputes above this value, Consumer Courts have jurisdiction.

Article 9 — Entry into Force

The Buyer declares that, at the order confirmation step, they have read, understood, and electronically accepted all terms of this agreement. Upon order confirmation, this agreement is deemed to have been concluded and entered into force electronically.